What happens if my additional service request is declined?

Summary An additional service is any service outside of basic mowing. You can request these additional services in the app, another term for additional services is a manual quote. If for any reason your pro declines the manual quote, you will receive an email. This email will prompt you to start a conversation with your pro to discuss potential options for that service. You will also have the option to request a new pro for that service if desired. 

What is it

• When a pro signs up they indicate the services they offer.
• All pros can accept a service based on their ability to do the job.
• Pros may not be able to perform an additional service if they do not have the equipment, or proper licensing, or do not offer that service.
• If your pro declines the manual quote service you have requested you will receive the following email:
  

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How to

1. There could many reasons why a pro declines a manual quote, you could reach out to your pro directly using the Message My Crew, MMC feature. 
2. You could request a new manual quote and change the details of the work.
   • You can try changing the details of the work you are requesting, and use as many details as possible.
   • If it is a large job, try breaking the job into smaller jobs that way it may be easier for your pro to pinpoint what they are able to do.
3. If the first two options do not work, you are always able to request a new pro for the job.
   • If you request a new pro, you will need to submit a new manual quote request, if your previous pro provided a price for the work.
     • A new manual quote is required because each crew has different equipment and experience which affects how each pro will determine the price.