Intro
A yard with grass taller than six inches is eligible for a Long Grass Fee, LGF. LawnStarter's Long Grass Fee policy is in place to ensure the process of getting your yard mowed more efficiently and compensate our awesome Pros. It takes the Pro longer to mow and puts an additional strain on the equipment to mow grass over six inches high.
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Q&A
What are the types of Long Grass Fees?
Long Grass Fee 12 inches and under
- If on your mow, your Pro reports to us that your lawn is between six and 12 inches tall, we will add a one-time fee equal to 50% or 100% of the regular mowing price to compensate the Pro. If the long grass covers just a part of the yard, the additional fee can be 50%.
- If most of the yard is 12 inches and under, then the additional fee will be 100%.
Long Grass Fee over 12 inches
- If the grass is over 12 inches you will have to approve the Long Grass Fee before the Pro can mow.
- You will be notified of Long Grass Fee via email, SMS, and on your LawnStarter account.
- In the Long Grass Fee Report, you will see the days your Pro can return.
- Select the day you would like the Pro to return to mow.
- As the days pass they will no longer be available.
- Once you select a date and accept the fee the Pro will be notified and scheduled to return.
- If the Long Grass Fee is rejected or expired, LawnStarter's customer support will reach out to you to see how you would like to proceed.
- The Long Grass Fee will expire the day before the last day the Pro said they could return.
- When rejecting the Long Grass Fee please tell us why you are rejecting the fee and how you would like to proceed.
Can I dispute a Long Grass Fee?
You can dispute a Long Grass Fee within five days starting from the day your Pro submitted the Long Grass Report.
Will I be charged a Long Grass Fee on my first service?
Long grass is most common on first services with LawnStarter.
What are the usual causes of Long Grass?
- You skipped a mow.
- This is the first service after reactivating from being paused or canceled.
- You changed the frequency of your mows to have more time between each service.
Can I still have my lawn mowed if my yard is overgrown?
Most lawn care companies will not service an overgrown property at all, however, our Long Grass Fee policy makes your service more likely to be completed on time and ensures our Pros get a fair payment for their time and effort.