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How-to: Read my Billing History

  • Updated

Intro

Access a detailed overview of your charges and credits by signing into your account on the App or Web. Simply navigate to the 'More' section and select 'Billing History'. 

 


Table of Contents

 

Before You Begin

  • Update your app to the latest version as regular updates often optimize the app's performance
  • Use your registered email and password to log in to your account.

Understanding your Billing

Charges or Debits that will reflect in your Billing

  • Lawn Mowing Fee
  • Additional Services Fee
  • Trust and Safety Fee
  • Tip
  • Long Grass Fee
  • Tax
  • Refund (for canceling with remaining credits)

Credits that may reflect in your Billing:

  • Credit for First Mow Deal
  • NextDoor, Facebook sharing, and other Promotional Credits
  • Tip Reversal
  • Fee reversals
  • Quality credits
  • One-time courtesy credits

 

Reading your Billing

  1. From the main app page, tap the More button.
  2. Choose Billing History 
  3. On your Billing page, you will see a Charge Confirmation and a Lawn Mowing at "your address" line items that will show more details by tapping or clicking the arrow sign.
    • These sections are separated and broken down to show the debits and credits, and the actual date when the charge is made.
      • Charge Confirmation - is the actual charge made on your card which usually reflects three to four days after the service is completed.
        • This will show the total amount charged on your card if you select the dropdown arrow.
      • Lawn Mowing at "your address"- this will reflect on your Billing as soon as the service is done, but would not create a charge to your card yet.
        • In this section, the individual debits and credits will be shown.

Visual Walkthrough for Reading the Billing

More menu

 

Billing History

 

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Charge Confirmation and Lawn Mowing sections

 

Charge Confirmation is the actual charge on the card with the confirmation number. It summarizes the total fees.

 

The Lawn Mowing section shows the breakdown of all the fees and credits.

  • There will be another line for the tax, if applicable.
  • If your Pro reported Long Grass, there will be another line for Long Grass Fee.
  • The $19 First Mow Deal does not cover taxes and LGF. It only creates a credit to offset the Basic Lawn Mowing fee to $19.

 

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