How-to: Dispute my Lawn Mowing Service

Intro

LawnStarter prioritizes customer satisfaction by offering a Dispute feature for completed Lawn Mowing services. If unsatisfied, customers can use the app to dispute the service. By rating it three stars or less and following the dispute process, customers can choose between having their yard fixed or receiving a $15 credit.

Before You Begin

• Install or update to the latest version of the LawnStarter Customer App.
• Must have a LawnStarter account username and password set up.

Disputing a Lawn Mowing Service

1. Log into your LawnStarter app.
2. A pop-up to rate the pro will appear and, if you rate the service 3 stars or less, you can initiate the dispute process.
   • If a pop-up does not appear when you log in navigate to the Support screen and select Service Marked Complete Incorrectly.
3. Please tell us the issues with your service by selecting Bad Job, Partial completion, Nobody showed, Property damage, Scheduling issues, Gate left open, or Other.
4. Click on the orange Submit Review Button.
5. The next screen will ask for more details on the issue as to what was wrong. Click on the appropriate response.
6. Select Next as shown above.
7. The next page will ask you where the issue is on the property.
   • Select all applicable areas then select Next.
8. You can upload photos showing the issue you reported.
   • This is optional, however, highly encouraged so your pro will know what needs to be done on the return visit.
9. After uploading photos, select Send as shown above.
10. Now you will be asked "Would you prefer we come out and fix the problem or give you a $15 credit?"
    • If you opt for a $15 credit, the $15 credit will immediately be added to your account.
      • Your pro will not fix the issue.
      • Your pro will service your property on your next regularly scheduled service window.
    • Choose Fix Issue if you would like the pro to return to fix the issues before your next scheduled service.
      • We encourage you to choose Fix Issue, especially if you reported No Work Done.
11. If you choose Fix Issue, we will let you know what we are doing to get this issue resolved quickly. After reading these details select OK to complete the process.
12. If you choose the $15 Credit, the credit will be applied to your current bill. Select OK to complete the process.