Why did my lawn mowing price change?

Summary Your price may change for a few reasons. You could have been charged a Long Grass Fee, added a tip, or changed the scope, or changed the frequency of your service. Starting January 2023, the price per service for lawn mowing and Trust and Safety fee for all unpaused and reactivated services will be recalculated.

Note

• On January 9th, 2023 the price of a new, reactivated, or unpaused lawn mowing service will increase.
  • The lawn mowing fee will have an average increase of 7.2% or a $3-$15 price increase.
    • Most customers will see a $3 increase.
  • Trust and Safety Fee - The Trust and Safety Fee will increase from $1.99 to $2.99 for new and reactivated accounts only.
• This will not impact existing active recurring services unless the services are paused or canceled. 

How to

1.  To check your current price, log into your LawnStarter app or thru the website.
2. From the dashboard of your LawnStarter app, select the three dots beside the lawn mowing service.
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3. Select Service Details.
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4. The Service Details will include the current pricing of your lawn mowing service.
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FAQs

• Why did my price change?
  • Check your billing to see if you were charged a Long Grass Fee.
  • Check your billing to see if a tip was added.
• Why is the price changing?
  
  • This price increase is due to inflation. This includes the rising cost of doing business, the cost of gas to get to the job, the cost of maintenance of the equipment, and the cost of materials to perform services.
  • As LawnStarter continues to grow we have experienced issues with areas affected by low pro availability.
    • In the past years, we have experienced customers who are not receiving service because we have fewer pros able to pick up jobs.
  • This change is to help ensure consistent high-quality service.
  • We may also adjust plans and pricing to respond to market changes, such as changes to local taxes or inflation.
  • When we change prices we are always working to improve the LawnStarter customer and pro experience around the country.
• For any additional questions you might have, you can reach out to our fabulous support team by logging in to the app or website.
  • From the dashboard of your LawnStarter app, select the Support tab at the bottom of the screen.
  • Choose the Contact LawnStarter Support button.