Summary Sometimes pros make mistakes in marking a service as complete. There are times when they would mark a service complete on the wrong customer, resulting in a charge on that customer's account without having any of the services actually done. If this happens to you, you can reach out to support from your app and report for Service Marked Complete Incorrectly.
How to
-
From your customer app, a request to rate the most recent service will automatically pop up after logging in.
-
Select the arrow on the top left corner to go to the Dashboard.
-
-
On the Dashboard, select Support on the bottom menu.
-
When prompted to the next page, scroll down to Report an Issue and choose Service Marked Complete Incorrectly.
-
After that, you will select the service which was marked complete incorrectly.
-
Select the arrow beside the service.
-
-
You will need to check what part of the area was not done.
-
After choosing the scope, select the NEXT button below.
-
On the next screen, there will be an option to add a photo.
-
Select the + icon to add a photo or just choose SEND to skip.
-
-
You will need to choose FIX from the two options.
-
Selecting the $15 credit will immediately add $15 to your account.
-
This will not credit the lawn mowing fee that was charged.
-
-
-
Submit by selecting the OK button.
-
Once your request for a fix is submitted, we will notify the pro to go back and complete the service before your next scheduled mow.
-
FAQs
-
Reporting any issue with a service should be done within five days from the date the service is marked complete due to our five-day dispute policy.
- If your pro has not completed your service and you are still within your two-day service window, we would request for you to wait until your pro arrives at your property to do the service.
- If the pro has not yet arrived at the end of the second day of your service window, feel free to reach out to LawnStarter support for an update.
- If you have issues with a completed mow, follow the steps in the article What if I have an issue with my lawn mowing service?
Comments
0 comments
Please sign in to leave a comment.