What is a Long Grass Report?

Summary According to our Long Grass Policy, customers are charged a Long Grass Fee or LGF if the grass is over six inches. Your pro will submit a long grass report and you will be notified thru email and SMS. In the notification, there will be a link to the Long Grass Report which will break down the charges and provide photos of the long grass. 

What is it

• The long grass report can be accessed through the website.
• The email and SMS notification you will receive also includes a link to the long grass report.
  
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• Select Long Grass Report beside your lawn mowing service schedule to open the report. 
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• This will show before and after photos submitted by your pro.
  
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• The pricing section will show the breakdown of the charge.
  
  • This includes the regular lawn mowing charge and the long grass fee.
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• Select Learn more about long grass pricing to see what determines the price.
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• This will open the Long Grass Pricing screen.
  
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• At the bottom of the Pricing screen, you can review the Long Grass Policy.
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• The next steps will vary depending on the reported length of the grass.
  • If the length of the grass is 12 inches and under, no further actions are needed.
    • If you feel you should not be charged a LGF you can dispute a Long Grass 12 inches and under.
    • There is a five-day dispute window starting from the day the pro submitted the Long Grass Report.
  • If the length of the Long Grass is over 12 inches you will need to approve or reject the LGF.