What is considered when I dispute a Long Grass Report?

Summary When the pro reports long grass a Long Grass Fee Report, LGF report, is sent to you through email or SMS. The notification will contain a link to review the report, including the photos and details the pro submitted. If the pro reported the grass was under 12 inches they will immediately mow per the LGF policy. If you do not agree with the long grass fee under 12 inches, you may dispute it. If the pro reports the grass over 12 inches you will be sent a quote to approve or reject it.  The following reasons may be considered for your disputes.

What is it 

• Reactivation and first service.
  • If you are a new customer, your account was paused or was previously canceled, and the lawn went for a duration without a lawn mowing service.
• If the previous pro(s) caused some delays.
•  Was the previous service skipped or rescheduled? 
  • If a pro skipped or rescheduled the mow causing the grass to be long, you may not be responsible for the long grass.
  • If the pro reported a property obstruction or inclement weather or if the service date was changed by the customer, you may be responsible for the long grass.
• The service occurred according to schedule and mowing frequency.
  • If you were charged a long grass fee even though the schedule was followed according to the bi-weekly frequency, then you may need to switch to a lower frequency or the weekly schedule.
  • During winter months, the monthly frequency is available. You may also switch to bi-weekly or weekly if you are on a monthly frequency.