Summary Recommended services are services suggested by the pro in addition to the basic lawn mowing service. Pros will suggest services that they believe the customer needs to maintain and properly take care of the lawn. After logging in to the LawnStarter customer app, select Review & Approve to see the details of the quote. Next, select Accept Quote to approve the service.
What is in this article
What is it
- The services that can be recommended are leaf cleanup, tree care, landscaping, bush trimming, edging, mulching, and other services that the pro offers.
- This should not be confused with a required service, which is a service that the pro needs to complete before they can mow the lawn.
- Turning down the recommended service will not affect your ongoing subscription.
- Pros cannot perform the recommended service until you have approved the quote.
- Approval of the quote should be done through your LawnStarter app or through the web.
- Verbal approval or agreement will not be considered.
- You can communicate with your pro through Message My Crew if you have questions about the service they recommended.
- You will be notified via email if your pro recommended a service. Below is a sample of the email you will receive.
Accept the quote
- Log in to your LawnStarter app.
- On your dashboard under My Scheduled Services, you will see the recommended service.
- Select Review & Approve to review the details of the recommended service.
- You will be directed to the Quote Details screen.
- Name of the recommended service
- Address of the property where the recommended service will be performed
- Quoted price
- How long the service will take
- Location on the property of the service
- Date the quote was submitted
- The validity date of the quote
- Details of the service
- Select Accept Quote to approve the quote.
- The service will appear under My Scheduled Services if you approved the work.
Ask a question about the quote
- Select Discuss Quote if you have questions about the service the pro recommended or if you want to reject the quote.
- Select Ask a Question to start a chat with your pro about the recommended service.
Decline the quote
- Select Discuss Quote
- Type in your reason for rejecting the quote in the box.
- This is optional.
- Select Turn Down Quote if you do not approve the quote.
- If you think that your yard needs a different service other than the one recommended by your pro, you can request a quote or choose from the additional services we offer.
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