Intro
We aim to meet your lawn care needs and your satisfaction with the Pro's service matters to us. However, we understand that there are instances when you may not be fully satisfied with your Pro's job. Below is a list of frequently asked questions by Customers who have experienced issues with a service.
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Q&A
What if my Pro didn't arrive as scheduled?
If you've noticed that your service wasn't completed or rescheduled within your 2-Day Service Window, you can contact your Pro through the messaging feature in the app or you can contact Support for an update.
If it is still within the 2-Day Service Window please contact the Pro as Support cannot offer you an exact arrival time.
What do I do if my service is marked complete incorrectly?
Sometimes mistakes happen. If your service was marked incomplete and no work was done please follow the steps in How-to: Report a Problem with a Service.
What do I do if I am unhappy with the work done?
We aim to meet your lawn care needs and your satisfaction with the Pro's service matters to us. However, we understand that there are instances when you may not be fully satisfied with your Pro's job. We encourage you to reach out to your Pro to see if your concerns can be resolved.
You also follow the steps in How-to: Report a Problem with a Service.
What happens if a Pro declines an Additional Service?
The Additional Service will be put into the marketplace for another Pro to accept. Depending, if it is an Instant Quote or Manual Quote, the Lawn Mowing service will also be put into the marketplace.
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