Intro
This page is designed to help you answer frequently asked questions about Yard Obstructions. For a hassle-free LawnStarter service, it is important to remove any obstructions from your property on the service day.
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Q&A
The Pro said my gate was locked. How can I give them my access code?
You can save your access code in your LawnStarter account via the web or app. You can follow the steps here.
The Pro said my pet was outside my lawn. Do you have a policy regarding pets?
Yes, our Outdoor Pets Policy is as follows:
- Keep outdoor pets indoors during LawnStarter's services.
- If pets are indoors, Crew will proceed with the service as usual.
- The area where your pets are will be skipped and done on the next scheduled date.
- After the service is complete, please ensure that gates are properly closed before letting your pets into the yard.
- This policy protects your pets and our Crew's safety.
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