[Customer] Long Grass Fee: FAQs

Our Long Grass Fee policy is in place to make the process of getting your yard mowed more efficient and to compensate our awesome Pros. It takes the Pro longer to mow and puts an additional strain on the equipment to mow grass over six inches high.

Long Grass Fee 9 to 15 Inches

If your Pro reports your lawn is between 9 and 15 inches tall, we will add a one-time fee equal to 50% or 100% of the regular mowing price to compensate the Pro.

• If the long grass covers just a part of the yard, the additional fee can be 50%.
• If most of the yard is from 9 to 15 inches, then the additional fee will be 100%.

Long Grass Fee over 15 inches

• You will receive a notification via email and SMS if your Pro reports Long Grass over 15 inches for the property.
• If the grass is over 15 inches you will have to approve the Long Grass Fee before the Pro can mow.
• In the Long Grass Fee Report, you will see the days your Pro can return. 
  • Select the day you would like the Pro to return to mow.
  • As the days pass they will no longer be available. 
  • Once you select a date and accept the fee the Pro will be notified and scheduled to return.
• If the Long Grass Fee is rejected or expires, LawnStarter's customer support will reach out to you to see how you would like to proceed. 
• The Long Grass Fee will expire the day before the last day the Pro said they could return. 
• When rejecting the Long Grass Fee please tell us why you are rejecting the fee and how you would like to proceed.

Factors that determine the price of long grass fee:

• Grass height
  • If grass height exceeds 9 inches, the long grass fee multiplies the original service fee based on the height of the grass. The taller the grass, the higher the fee.
• Long grass area in the yard
  • Sometimes only part of the service area will be covered with long grass. If the long grass area is partial (less than half the service area), the additional fee is half what it would be for the full area.
• Special requirement
  • If cutting the grass requires extra time, different equipment, or some other special requirement due to its thickness, the fee increases another 50% based on the grass height and area.

Long Grass Pricing Guide 

Check your billing history for the following possible reasons: Long Grass Fee, One-Time Reschedule, a Lawn Mowing Fix, or Rescheduling, tip, change of Scope, or the Frequency of your service.