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[Customer] How-to: View Customer Policies

  • Updated

Intro

As your lawn care provider, we understand that you may have concerns about our policies and terms of service so we want to make sure they are readily available for you to read. This article will guide you through finding them in your app. 


Table of Contents

 

Before You Begin

  • You will need to log into your account on the app.
  • To ensure an uninterrupted service, you must agree to the following policies.
  • Whenever updates are made, you will be asked to agree again.

 

View Customer Policies

  • Select the Profile tab in the LawnStarter app. 
  • Under the Support section select LawnStarter Terms and Policies.
  • Select what policy you would like to view from the following:
    • Long Grass Policy 
    • 3 Cut Minimum
    • Trust and Safety Fee 
    • Privacy Policy
    • Terms of Service

Policy Description

Policy

 Description URL Link

Long Grass Policy 

Our Long Grass Fee policy is in place to make the process of getting your yard mowed more efficient and to compensate our awesome Pros. It takes the Pro longer to mow and puts an additional strain on the equipment to mow grass over six inches high.

Long Grass Fee 15 inches and under

If your Pro reports your lawn is between 9 and 15 inches tall, we will add a one-time fee. 

Long Grass Fee over 15 inches

  • You will receive a notification via email and SMS if your Pro reports Long Grass over 15 inches for the property.
  • If the grass is over 15 inches you will have to approve the Long Grass Fee before the Pro can mow.
  • In the Long Grass Fee Report, you will see the days your Pro can return. 
    • Select the day you would like the pro to return to mow.
    • As the days pass they will no longer be available. 
    • Once you select a date and accept the fee the Pro will be notified and scheduled to return.
  • If the Long Grass Fee is rejected or expires, LawnStarter's Customer support will reach out to you to see how you would like to proceed. 
  • The Long Grass Fee will expire the day before the last day the Pro said they could return. 
  • When rejecting the Long Grass Fee please tell us why you are rejecting the fee and how you would like to proceed.
 Long Grass Fee: FAQs

3 Cut Minimum

We have enough confidence in our work that we don't need to lock you into a contract. But we're constantly striving to give our customers the best service possible. To meet this goal, we ask all our customers to stick around for at least the first 3 cuts so we can show you just how great our services can be!

Our 3-cut minimum also gives your Pro time to learn your property. Not happy with something on your first service? Send them a message by selecting "Message My Crew" on the support screen on your account.

If you're unhappy with your Pro, use the support screen on your account to request a crew change, and we'll gladly find you a new crew.

The 3-cut minimum only applies to lawn mowing, not to the other services we offer, such as bush trimming, tree care, leaf removal, aeration, cleanups, fertilization, weeding, and mulching.

 Customer Policy FAQs
Trust and Safety Fee

Our Trust & Safety fee helps cover LawnStarter's ongoing review of the business information and licensing, if any licenses are required by local laws, of the lawn care Pros you engage through the platform.

This fee only applies to lawn mowing, but it also covers the crews while performing the other services we offer such as fertilizing, weeding, bush trimming, tree care, and more.

This fee is mandatory and cannot be waived.

 Customer Policy FAQs

Privacy Policy

 LawnStarter, Inc. (“LawnStarter,” “we,” or “us”) respects the privacy rights of our online visitors and mobile application users. This Privacy Policy explains how LawnStarter collects, uses, shares and protects information about you. This Privacy Policy also describes how you can access/change your information and make choices about how your information is used. Privacy Policy

Terms of Service

 Whether you are a visitor, lawn care professional, or a lawn care recipient (visitor, lawn care provider, and lawn care recipient, collectively, “users” or “you”), by using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Services. If you are a lawn care professional, you will be required to agree to supplementary terms governing your use of the Company platform and provision of lawn care services. Terms of Service

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