A Required Service involves removing organic material such as leaves, sticks, branches, etc. except grass on your lawn. This debris may cover the lawn and make mowing impossible until the yard is cleaned up.

Required Service is interchangeable with Required Cleanup and Cleanups. Different terms may be used in your LawnStarter web account and App, but they refer to the same concept.

 

Inorganic debris such as plastic, glass, bottles, furniture, or toxic materials like batteries and oil are considered property obstructions.

 

A Cleanup does not include mowing or removing long grass from your yard.

 

If your Pro cannot mow due to long grass, they would report it as Long Grass.

 

No, Required Service is charged separately.

 

Yes, you will receive emails, push notifications, and SMS about the Required Service. If you do not review and approve the quote, your service will be canceled.

 

If you decline the Required Service, your account will be canceled, as your Pro cannot service your lawn without doing this cleanup.

 

If the quote expires, your account will be canceled.

 

No, the quote will depend on a Pro's estimation of work which is why the price of a Required Work can vary from one Customer to another.

If the Required Service date is moved earlier, the related service will not change its scheduled dates. If the Required Service date is moved later, the related service will adjust accordingly to maintain the same day gap between services.

• A Required Service refers to work that must be completed before a standard service can take place.
•  It involves addressing pool conditions that prevent standard weekly cleaning from being performed effectively.
• Required Pool Services must fall outside of the scope of a one-time Deep Clean.

• Recommended Pool Service is a service recommended by the Pro that aims to enhance pool appearance, water quality, and long-term maintenance efficiency.
• Required Pool Service, on the other hand, is a service that the Pro needs to complete before they can perform standard weekly cleaning. If the Customer declines a Required Pool Service, the weekly cleaning service will automatically be canceled.

• Excessive debris removal (leaves, branches, etc., that exceed normal weekly maintenance)
• Draining and cleaning pools in extremely poor condition
• Heavy staining requiring acid washing or treatment

 

• If the Required Pool Service date is moved earlier, the related weekly service will not change its scheduled dates.
• If the Required Pool Service date is moved later, the related weekly service will adjust accordingly to maintain the proper one-week gap between the deep clean and first maintenance service.

 

• Equipment malfunctions such as broken pumps, cracked filters, or electrical issues are considered property issues, not cleaning issues.
• The Pro can complete the repairs if they are willing and able. If not, the Pro should report a Property Issue and recommend the customer contact a pool equipment specialist.

• A Deep Clean does not include ongoing weekly maintenance services. It is a one-time intensive treatment that prepares the pool for regular maintenance.

• Yes, customers will receive three emails, two push notifications, and an SMS about the Required Pool Service.
• If the quote is not reviewed and approved, the weekly cleaning service will be canceled.

• If the Customer declines the Required Pool Service, their account will be canceled, as the Pro cannot safely or effectively service their pool without completing the necessary treatment.

 

• The Customer will be matched with a new Pro and will receive a new quote if the Required Work still needs to be done.

 

• If the quote expires, the Customer's account will be canceled.