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[Customer] How-to: Accept & Reject Long Grass Reports over 15 Inches

  • Updated

Intro

If your grass is over 15 inches, the Pro will submit a long grass report. You will need to review and accept the quote before the Pro can complete the service. This article is a guide to accepting & rejecting the Long Grass Fee. 

 


Table of Contents

 

Before You Begin

  • Log in to the LawnStarter app or website.
  • A daily reminder to review the Long Grass Fee will be sent to you until the quote expires.
    • Once a quote expires, you are not able to either accept or reject the Long Grass Report anymore.
    • The Long Grass Fee Report will expire after 14 days. 

 

Review a Long Grass Report

  • Click the Long Grass Report on the email that you will receive.
  • It will route you to the App. From the Service tab click on Long Grass Quote. It will say Action Needed.
  • On the Long Grass Report screen, you will be able to review the photos the pro submitted as well as the price of this one-time long grass service. 
  • If you would like to know more about how we decide about the pricing, you may tap on Learn more under How does long grass pricing works?
  •  You may choose Schedule Service or Reject Service.

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Accept a Long Grass Report Over 15 Inches

  • Click the Long Grass Report on the email that you will receive.
  • It will route you to the app. From the Service tab click on Long Grass Quote. It will say Action Needed.
  • On the Long Grass Report screen, you will be able to review the photos the Pro submitted as well as the price of this one-time long grass service. 
  • If you would like to know more about how we decide about the pricing, you may tap on Learn more under How does long grass pricing works?
  • Select the date you would like the Pro to return.
  • Select Schedule Service.

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Reject a Long Grass Report Over 15 Inches

  • Click the Long Grass Report on the email that you will receive.
  • It will route you to the app. From the Service tab click on Long Grass Quote. It will say Action Needed.
  • On the Long Grass Report screen, you will be able to review the photos the Pro submitted as well as the price of this one-time long grass service. 
  • If you would like to know more about how we decide about the pricing, you may tap on Learn more under How does long grass pricing works?
  • Select Reject Service.
  • Enter the reason for rejecting the service in the text box under Why are you rejecting the service?
  • Select Submit.
  • You will see a pop-up message confirming we received your request.

 

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